Role of Technology in Modern Education System: Addressing Accessibility, inclusivity, and future-readiness

Shakeb Akhtar1, Assistant Professor and Program Director (MBA-FS), School of Business, Woxsen University, Hyderabad, India
Mahfooz Alam2, Faculty Instructor University of the People, Pasadena, CA, USA
Abdullah Sheikh3, Procurement Officer –compliance, Emirates Flight catering, Aviation


In recent years, there has been a dramatic change in our living and working style, all hail to the growing importance of technology in every aspect of life. When we talk about the impact of technology, the discussion will be faded into oblivion, if we neglect the education sector. Although, technology has evolved tremendously in the education system, however, COVID-19 have ignited its importance more than ever. As the World Health Organization (WHO, 2020) declared it a pandemic on March 11 with the implementation of lockdowns, international closure of borders, and social-distancing measures to curb the spread of the deadly disease, modern technology emerged as a saviour.

In the modern education system, technology has emerged as a game-changer and has transformed the traditional techniques of learning. In fact, technology has become an integral part of higher education, and its infusion into education is inevitable. There is an unprecedented increase in online courses as well and they surge with the sudden and abrupt call for lockdowns. A majority of the reputed universities and educational institutes have shifted their focus to utilising technology within their teaching methods. The present generation is digital natives, having grown up with technology all around them and expecting a more dynamic, interactive educational environment.

The recent technological advancements foster individualized experiences that accommodate different requirements and learning preferences, it improve accessibility and diversity through virtual classrooms and online learning environments. Nevertheless, the COVID-19 pandemic has accelerated the adoption of digital tools in education, revealing both challenges and opportunities. By examining the current landscape and identifying potential avenues for improvement, we have tried to delve deeper into leveraging technology to enhance educational outcomes.

  1. Digital Divide: The pandemic has highlighted the existing digital divide, with disparities in access to technology and high-speed internet. Many students face challenges in participating in online learning due to a lack of devices or reliable connectivity. By guaranteeing equitable access to technology and the internet, the technology empowers underprivileged communities and tackles the issue of the digital divide. The government and several educational institutions are distributing devices to underserved communities, improving internet infrastructure, and implementing digital literacy programs to ensure all students can participate in online learning. However, a lot needs to be done to attain digital inclusivity.
  2. Pedagogical Shifts: The abrupt transition to remote learning necessitated rapid adaptation by educators. Traditional teaching methods were often insufficient for virtual environments, requiring a reevaluation of pedagogical strategies to engage students effectively. There is a need to encourage the development of interactive and adaptive learning platforms, virtual laboratories, and immersive educational experiences that cater to diverse learning styles. This will be attained through blended learning strategies that offer flexibility and customization by integrating virtual and real components.
  3. Social and Emotional Learning: The absence of in-person interactions in virtual classrooms raised concerns about the impact on students' social and emotional well-being. Technology's role in fostering a sense of community and supporting holistic development is a critical consideration. E-learning is dynamic and engaging with the use of gamification and interactive tools. Learning analytics are used in data-driven education to provide individual-level training and track student development. The advent of e-learning techniques, such as virtual collaboration tools, mentorship programs, and online support systems fosters a sense of community and addresses the holistic development of students.
  4. Investment in Infrastructure: It is easier to be said than done. The implementation of online learning and required technology integration in the education industry comes with a financial burden. The latest technologies are the epitome of this paradigm shift, however, acquiring the necessary human force, work skills, hardware and software can be costly, particularly for schools and colleges with limited resources. Proper funding and upgradation of infrastructure are crucial to ensure equitable access to educational technology.

In today's rapidly evolving world, the role of technology in education has become increasingly vital. The post-pandemic era, in particular, offers a unique opportunity to redefine the role of technology in education. By addressing the digital divide, fostering pedagogical innovation, and prioritizing social and emotional learning, we can create an inclusive and technologically advanced education system that prepares students for the challenges of the 21st century. Through strategic collaboration and thoughtful implementation of policies, we can unlock the full potential of technology to transform education.

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